Customer service representative
Position Type:
Full-time
Experience:
1 - 1
Salary Range:
$10.00 Hourly
If you are interested please go here to apply - https://yg206.infusionsoft.com/app/page/beeyoutiful-customerservicerep-application-form
BEEYOUTIFUL CUSTOMER SERVICE REPRESENTATIVE
Do you love helping customers, solving their problems and making them happy?
We are growing and need a new Customer Service Representative to make our customers feel welcome and solve their problems.
Beeyoutiful
We are committed to finding and sharing tools to help people live healthier more holistic lives to support good health through nutritional and lifestyle products.
Beeyoutiful is a small family owned business started 10 years ago, supporting other family owned businesses and what we do is very important to us. We work hard to maintain a family friendly environment and we are all committed to living natural and sustainable lifestyles.
We have built up a big customer base and it's still growing, so that's why we need you.
About you
You
o Have Customer Service experience (this is vital)
o Love to give customers a quality experience and are focused on that rather than getting through as many calls as possible
o Are able to build relationships with customers and make them feel welcome
o Have the ability to solve problems and the ability to listen to what the customer really needs,
o Always keep accurate records of what you did with each customer, and make sure their account is kept up to date
o Are able to communicate effectively with customers over the phone and by email so that you can resolve their problems
o Are able to de-escalate problems if customers who are upset call in
o Are able to grasp the underlying issue and find the resources that would be helpful for customers
o Can cope with very busy times (like when we have a sale) and constantly reprioritize in a rapidly changing situation
A few extras
o If you also have product knowledge about our products, that would be great, but we realize that's unlikely -- you'll get time to learn and have training
o If you have market knowledge that would be a big advantage
The Job
The job involves:
o Attracting potential customers by answering product and service questions; suggesting information about other products and resources.
o Opening customer accounts by recording account information.
o Maintaining customer records by updating account information.
o Entering orders accurately, interacting with shipping department to follow up with any special handling requirements.
o Selling additional products, as appropriate, by recognizing opportunities to up-sell related items.
o Resolving product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
o Answering inquiries by clarifying desired information; researching, locating, and providing product information.
o Recommending potential products or services to management by collecting customer information and analyzing customer needs.
o When there are 'quiet times' (this happens sometimes) helping out other departments doing jobs you can do at your desk, so you can still be ready to answer the phone if necessary.
If you are interested please go here to apply - https://yg206.infusionsoft.com/app/page/beeyoutiful-customerservicerep-application-formEstimated Salary: $20 to $28 per hour based on qualifications.
Full-time
Experience:
1 - 1
Salary Range:
$10.00 Hourly
If you are interested please go here to apply - https://yg206.infusionsoft.com/app/page/beeyoutiful-customerservicerep-application-form
BEEYOUTIFUL CUSTOMER SERVICE REPRESENTATIVE
Do you love helping customers, solving their problems and making them happy?
We are growing and need a new Customer Service Representative to make our customers feel welcome and solve their problems.
Beeyoutiful
We are committed to finding and sharing tools to help people live healthier more holistic lives to support good health through nutritional and lifestyle products.
Beeyoutiful is a small family owned business started 10 years ago, supporting other family owned businesses and what we do is very important to us. We work hard to maintain a family friendly environment and we are all committed to living natural and sustainable lifestyles.
We have built up a big customer base and it's still growing, so that's why we need you.
About you
You
o Have Customer Service experience (this is vital)
o Love to give customers a quality experience and are focused on that rather than getting through as many calls as possible
o Are able to build relationships with customers and make them feel welcome
o Have the ability to solve problems and the ability to listen to what the customer really needs,
o Always keep accurate records of what you did with each customer, and make sure their account is kept up to date
o Are able to communicate effectively with customers over the phone and by email so that you can resolve their problems
o Are able to de-escalate problems if customers who are upset call in
o Are able to grasp the underlying issue and find the resources that would be helpful for customers
o Can cope with very busy times (like when we have a sale) and constantly reprioritize in a rapidly changing situation
A few extras
o If you also have product knowledge about our products, that would be great, but we realize that's unlikely -- you'll get time to learn and have training
o If you have market knowledge that would be a big advantage
The Job
The job involves:
o Attracting potential customers by answering product and service questions; suggesting information about other products and resources.
o Opening customer accounts by recording account information.
o Maintaining customer records by updating account information.
o Entering orders accurately, interacting with shipping department to follow up with any special handling requirements.
o Selling additional products, as appropriate, by recognizing opportunities to up-sell related items.
o Resolving product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
o Answering inquiries by clarifying desired information; researching, locating, and providing product information.
o Recommending potential products or services to management by collecting customer information and analyzing customer needs.
o When there are 'quiet times' (this happens sometimes) helping out other departments doing jobs you can do at your desk, so you can still be ready to answer the phone if necessary.
If you are interested please go here to apply - https://yg206.infusionsoft.com/app/page/beeyoutiful-customerservicerep-application-formEstimated Salary: $20 to $28 per hour based on qualifications.
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